{"id":29563,"date":"2025-07-04T10:42:30","date_gmt":"2025-07-04T13:42:30","guid":{"rendered":"https:\/\/www.dattos.com.br\/?post_type=historias-de-sucesso&p=29563"},"modified":"2026-04-15T14:38:18","modified_gmt":"2026-04-15T17:38:18","slug":"mercedes","status":"publish","type":"historias-de-sucesso","link":"https:\/\/www.dattos.com.br\/en\/historias-de-sucesso\/mercedes\/","title":{"rendered":"Mercedes: 99.7% less manual effort and more data-driven strategy"},"content":{"rendered":"
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Menos 99,7% de esfor\u00e7o manual e mais
estrat\u00e9gia com dados<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Sobre Mercedes-Benz<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Mercedes-Benz Brazil has a\u00a0significant role in Brazil\u2019s history<\/strong>. Over the years, the company has made a significant contribution to the country\u2019s development, generating jobs, driving innovation, and continuously investing in quality and technology.\u00a0<\/p>

Its products capture people\u2019s imagination and are widely recognized as symbols of modernity, sophistication, and safety.<\/p>

With operations in S\u00e3o Bernardo do Campo, Juiz de Fora, and Campinas, Mercedes-Benz keeps the dream of mobility alive and transforms the daily reality of thousands of people. It is Brazil\u2019s largest exporter of trucks and buses, with\u00a0locally produced vehicles reaching nearly 50 countries<\/strong>.<\/p>

With a focus on operational excellence and client results, Mercedes-Benz maintains its\u00a0leadership in bus sales in the country<\/strong>. The various awards it has received throughout its history further reinforce recognition for its quality, commitment, and performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Contexto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Before 2018, the routine of reconciliations and analyses in the indirect taxes area was performed manually, in\u00a0Excel spreadsheets<\/strong>,\u00a0which was very time-consuming<\/strong>\u00a0and prone to errors due to the high volume of data. The goal in turning to Dattos was\u00a0to automate processes<\/strong>, eliminate rework, and gain time for high-value analyses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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O desafio<\/h2>\t\t\t\t<\/div>\n\t\t
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Managing accounting processes with large volumes of data and tight deadlines<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Eliminating manual steps that caused rework and risk of errors<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ensuring consistency and accuracy of information for decision-making<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Implementing a technological solution with agile and reliable support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Press\u00e3o crescente por conformidade regulat\u00f3ria e seguran\u00e7a reputacional<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A solu\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The partnership between Mercedes-Benz Brazil and Dattos arose in response to significant challenges in the indirect taxes area, such as excessive manual tasks, high data volumes, risk of errors, slow tools (especially Excel), rework with BPO, and difficulty meeting deadlines. The initial engagement involved a plan limited to 20 layouts, but\u00a0the results exceeded expectations<\/strong>\u00a0and, in May 2019, Mercedes-Benz began operating under Dattos unlimited plan<\/strong>.<\/p>

One of the most significant advancements was the\u00a0revamp of the reconciliation process structure<\/strong>: previously, each type of tax treatment, such as ICMS-ST, required multiple folders in the Dattos environment\u2014one for each company or process\u2014which caused rework and increased the risk of inconsistencies. With the\u00a0reorganization based on the company\u2019s business units<\/strong>, or \u201cplants,\u201d files are now imported only once per unit and reused across multiple processes, eliminating redundancies and optimizing the use of information.<\/p>

The automation provided by\u00a0Dattos drastically reduced the execution time of accounting routines<\/strong>, especially in reconciliations and report generation. Tasks that used to take up to four days are now completed in\u00a0five minutes<\/strong>. Additionally, cloud integration has eliminated manual steps, allowing the team to focus on strategic analysis with reliable and up-to-date data.<\/p>

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Greater reliability and consistency in data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Full automation of the reconciliation and report generation process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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99.7% reduction in the time spent on manual reconciliation tasks\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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More time freed up for strategic analysis and decision-making\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Dattos support with responses in under an hour, ensuring quick resolution of questions and issues\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"Antes de 2018, quando implantamos a Dattos, o processo era totalmente manual, com excesso de dados, suscet\u00edvel ao erro e sem tempo de an\u00e1lise nas atividades. Ap\u00f3s a implementa\u00e7\u00e3o, uma atividade que durava 1 semana para ser realizada, passou a ser feita em menos de 2 horas. O suporte da Dattos \u00e9 o maior diferencial. Ele soluciona qualquer d\u00favida ou problema em menos de 1 hora. Tudo \u00e9 muito alinhado, r\u00e1pido e eficiente.\"<\/h2>\t\t\t\t<\/div>\n\t\t
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N\u00e1dia Silva\n
Economic and Financial Analyst at Mercedes-Benz Brazil<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Want to know how to achieve Mercedes-Benz\u2013level results with our technology?<\/h2>\t\t\t\t<\/div>\n\t\t
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“Ap\u00f3s a implementa\u00e7\u00e3o, uma atividade que durava 1 semana para ser realizada, passou a ser feita em menos de 2 horas. O suporte da Dattos \u00e9 o maior diferencial. Ele soluciona qualquer d\u00favida ou problema em menos de 1 hora. Tudo \u00e9 muito alinhado, r\u00e1pido e eficiente.”<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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N\u00e1dia Silva\n
Economic and Financial Analyst at Mercedes-Benz Brazil<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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